About - Northpoint

about northpoint

Founded on the belief that every person deserves dignity, choice and the opportunity to thrive. We are building a future where disability is not a barrier to a fulfilling life.

NDIS Registered Provider

More Than Support.
A Trusted Partner in Care

At NorthPoint Disability, we work alongside participants, families, and Support Coordinators to deliver compassionate, reliable, and person-centred support that creates meaningful outcomes and lasting peace of mind.

01 Person-Centred Support

We believe every participant deserves support that is tailored to their goals, strengths, and individuality — creating care that is not only reliable, but genuinely empowering and meaningful.

02 Trusted & Reliable Care

Families place enormous trust in those caring for their loved ones, which is why we are committed to delivering compassionate, dependable, and consistent support that provides real peace of mind every day.

03 Collaborative Partnerships

We work closely with participants, families, and Support Coordinators to build transparent, responsive, and collaborative relationships focused on achieving the best possible long-term outcomes.

A life chosen. A voice amplified. A self celebrated.

Seen

Heard

Valued

Celebrated

A world where every person with disability lives with dignity, independence and genuine belonging.

We envision an Australia where people with disability are empowered to make meaningful choices about how they live, where they live and who supports them. NorthPoint exists to make this vision a daily reality.

To deliver exceptional, person-centred disability services that build capacity and create lasting positive outcomes.

We invest in our people, maintain the highest standards, embrace innovation and place participants at the centre of every decision we make.

Our Story

Built on experience, driven by purpose

NorthPoint was founded by a team of experienced disability professionals who saw the need for a provider that genuinely puts participants first. With decades of combined experience across SIL, ILO, community support and allied health, our founders built NorthPoint on the principle that every person deserves support tailored to their unique needs.

Today we operate across Victoria, New South Wales and Queensland, supporting over 500 participants through single-storey SIL homes, innovative ILO arrangements, personalised core supports and a full allied health team.

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Dignity & Respect

Every person has inherent worth. We honour individuality and uphold human rights in every interaction.

Collaboration

We partner with participants, families, coordinators and communities for holistic, connected support.

Excellence

Continuous improvement and accountability in everything we deliver, measured by real outcomes.

Empowerment

Strengths-based approach building capacity, confidence and self-determination every day.

Inclusion

Culturally responsive and accessible services celebrating diversity in all its forms.

Innovation

Creative thinking and evidence-based practice to find better ways to support people.

Leadership

Our Team

Experienced professionals dedicated to delivering exceptional disability support.

David Chen

Chief Executive Officer

20+ years in disability services leadership across government and community sectors.

Sarah Williams

Chief Operations Officer

Former NDIS Quality and Safeguards Commission advisor with deep sector expertise.

Dr. Michael Patel

Clinical Director

Registered psychologist specialising in positive behaviour support and complex needs.

Emma Thompson

Head of Allied Health

Occupational therapist with 15 years clinical and management experience in disability.

Governance

Our Policies

We maintain robust policies aligned with NDIS Practice Standards to protect participants and deliver quality.

Privacy & Confidentiality

Protecting personal information in compliance with the Privacy Act.

Safeguarding

Zero tolerance for abuse, neglect, exploitation and violence.

Complaints & Feedback

Accessible and transparent complaints handling process.

Worker Screening

NDIS Worker Screening Checks for all team members.

Risk Management

Comprehensive risk identification, assessment and mitigation.

Code of Conduct

Clear expectations for ethical behaviour and professional standards.

WHS

Workplace health and safety systems protecting participants and staff.

Incident Management

Prompt reporting, investigation and resolution of incidents.

Service Agreements

Clear, fair agreements outlining supports, costs and rights.

Staff Training

Ongoing professional development and mandatory training programs.

Restrictive Practices

Minimisation framework with independent oversight and reporting.

Continuous Improvement

Regular audits, reviews and quality improvement initiatives.

Quality

Our Commitment to Quality

We hold ourselves to the highest standards of care, governance and accountability.

NDIS Registered

Fully registered with the NDIS Quality and Safeguards Commission across all service categories.

Practice Standards

Aligned with NDIS Practice Standards and independently audited on a regular cycle.

Participant-Led

Participants and families are involved in service design, feedback and continuous improvement.

Ready to get started?

Our team is here to help you find the right support.